Kent Industrial USA Inc. (KENT) plays a vital role in the supply chain for the Critical Manufacturing Sector with ongoing support for production in numerous crucial components used in the medical, food, defense and energy sector. During this crisis, KENT, as an Essential Business, will continue to prioritize our ongoing efforts to ensure that our products and services will fully continue to be available so that our customers are able to continue producing their products.
The health and safety of our employees, our community and our country are KENT’s top priority. We have instituted best practices according to CDC guidelines as well as state and local recommendations. As a result, we have drastically reduced our onsite staff to only those required to maintain basic business operations – strict social distancing is strictly implemented. As part of our ongoing efforts to deliver optimum support to our partners and customers while prioritizing everyone’s safety, we have streamlined our response delivery as listed below.
Sales and Delivery Inquiries
Our sales team is fully available. The quickest way to reach them is via our Request for Info form. Browse through our catalog of machines and submit a Request for Info. Alternatively, you can submit your questions here. A regional sales engineer will give you a call back as soon as possible.
Parts Inquiries
We are still able to fulfill orders with our very minimal on-site staff. The quickest way to obtain spare parts is still via our online parts shop (https://parts.kentusa.com). Delivery time will heavily depend on the shipping carrier’s current load. Any other inquiries are still handled immediately by our parts experts via e-mail at parts@kentusa.com.
Tech Support
All of our service engineers are available to help you troubleshoot issues efficiently. The quickest way to obtain tech support assistance is via our tech support form. You will get a response within a few business hours.
We will stay abreast of the latest updates on COVID-19 to ensure the safety of our employees, partners, and customers; we will keep you posted. We are thankful for our continued support for each other as we emerge stronger through this difficult time.
Thank you,
Ken Pua, C.M.T.S.E., Marketing Director
Kent Industrial USA Inc.
