Kent Industrial USA Privacy Statement

Effective Date: January 1, 2024

At Kent Industrial USA Inc., we respect your privacy and are committed to protecting your personal information in accordance with global privacy standards, including the General Data Protection Regulation (GDPR). Trust is the foundation of our relationship with our customers, and safeguarding your information remains a top priority. Any information we collect is treated as confidential and used only by Kent Industrial USA and its authorized dealers to provide you with the best possible service.

Please review this Privacy Policy carefully to understand how we collect, use, and protect your personal data.

1. What Information Does Kent Industrial USA Collect?

We only collect personally identifiable information that you provide to us voluntarily. This includes, but is not limited to:

• Name
• Company Name
• Address
• Country
• Phone Number
• Email Address
• Types of Machines of Interest
• Urgency of Purchase
• Comments and Questions
• Serial Numbers and Models of Kent Industrial USA Machines

You are not required to provide any personal information, but failure to do so may limit our ability to assist you with your requests.

2. How Does Kent Industrial USA Collect Information?

The following departments collect customer information:

• Sales
• Service
• Marketing
• Distributors

Information is gathered through various online forms, email inquiries, and in some cases, phone communications.

3. How Does Kent Industrial USA Use the Information?

We use the information you provide to:

• Respond to inquiries and requests.
• Process orders and provide product or service updates.
• Send you relevant marketing communications if you have opted in (you may unsubscribe at any time).
• Improve our services and customer experience.

By submitting your information, you consent to Kent Industrial USA, its affiliates, and authorized dealers using your information to fulfill your requests, process transactions, and market our products and services.

4. GDPR Compliance and Your Rights

If you are located in the European Economic Area (EEA), you are entitled to certain rights under the GDPR, including:

• Right to Access: You may request a copy of your personal data that we hold.
• Right to Rectification: You can request that any incorrect or incomplete information be corrected.
• Right to Erasure: You may request the deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: You may request limitations on how your data is processed.
• Right to Data Portability: You may request that your data be transferred to another service provider.
• Right to Object: You have the right to object to how your data is processed for certain purposes, such as marketing.

To exercise these rights, please contact us at webmaster@kentusa.com.

5. Who Does Kent Industrial USA Share Your Information With?

We only share your information with:

• Authorized Kent Industrial USA dealers and distributors to provide localized support.
• Internal departments such as Sales, Service, and Marketing for business purposes.

We do not sell, rent, or share your personal information with third parties for unrelated purposes.

Your information is used only for the purposes you consent to at the time of collection. All employees with access to personal data are required to keep it confidential.

6. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All data is temporarily stored on secure onsite servers and databases, and our systems are protected by industry-standard security protocols, including Secure Socket Layer (SSL) encryption for data transmission.

Access to personal information is restricted to authorized personnel who require it to perform their duties.

7. How Long Does Kent Industrial USA Retain Your Information?

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to have your data deleted, please contact us at webmaster@kentusa.com, and we will respond to your request in accordance with applicable laws.

8. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience.
• Track user behavior and preferences for analytical purposes.
• Enhance marketing efforts.

Cookies help us understand how users interact with our website, but no personally identifiable information is collected through these cookies unless you provide it voluntarily. You may adjust your browser settings to block or manage cookies, though this may impact certain website features.

9. How Can You Update or Correct Your Information?

If you need to update, correct, or delete any of your personal information, you may contact us directly at webmaster@kentusa.com. We will promptly respond to your request and make the necessary changes.

10. Changes to This Privacy Policy

We may revise and update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to check this page regularly for any updates. Your continued use of the site following any changes constitutes your acceptance of the updated Privacy Policy.

Last Updated: September 1, 2024

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Kent Industrial USA Inc.

1231 Edinger Avenue
Tustin, CA 92780 USA

Email: webmaster@kentusa.com

Phone: +1-714-258-8526